{"id":25669,"date":"2021-09-02T09:00:16","date_gmt":"2021-09-02T12:00:16","guid":{"rendered":"https:\/\/b2midia.com.br\/?p=25669"},"modified":"2021-09-02T09:00:16","modified_gmt":"2021-09-02T12:00:16","slug":"escuta-ativa-nas-empresas-saiba-mais","status":"publish","type":"post","link":"https:\/\/b2midia.com.br\/en\/escuta-ativa-nas-empresas-saiba-mais\/","title":{"rendered":"Active listening in companies: Find out more"},"content":{"rendered":"<h2>Understand the benefits and how to implement them in your company<\/h2>\n<p>&nbsp;<\/p>\n<p>Does your company make itself available to listen to its customers and employees? In practice, we call this <strong>active listening.<\/strong><\/p>\n<p>If you need to improve your relationship with your audience (internal and external), this is what you need.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-25686 aligncenter\" src=\"https:\/\/uwex.b2midia.com.br\/wp-content\/uploads\/2023\/07\/Copia-de-Sem-nome-300x167.png\" alt=\"\" width=\"357\" height=\"199\" title=\"\"><\/strong><\/h3>\n<p>It is simply listening carefully to the message that the interlocutor is passing, seeking to interpret and assimilate the information in a <strong>efficient, <\/strong>demonstrating interest in the subject, with a willingness to understand and without judgement. Feedback, interactions and answering questions are part of active listening.<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-25689\" src=\"https:\/\/uwex.b2midia.com.br\/wp-content\/uploads\/2023\/07\/Copia-de-Sem-nome-1-300x167.png\" alt=\"\" width=\"352\" height=\"196\" title=\"\"><br \/>\n<\/strong><\/h3>\n<ul>\n<li>Take time to listen to the person carefully without distractions: schedule a meeting if necessary, in a quiet environment without interruptions and pay attention to what is being said.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Non-verbal language is one of the most used forms of communication, so when the interlocutor is commenting on a subject it is necessary to pay attention to body language as well.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Don&#039;t just focus on what was good: constructive criticism is always welcome, especially if it can help with development, so listen to the feedback and try to understand the points for improvement and how to resolve them.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Have empathy to understand the moment: it is necessary to stay focused to understand everything that is being said without jumping to conclusions. For the interlocutor, this can be a very difficult moment, so try your best to put yourself in the shoes of the person who is giving you the information.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Don&#039;t give your opinion until the person has finished speaking: listen to everything until the end, and then offer your feedback, show that you heard and understood everything that was said and, if necessary, ask questions.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-25692 aligncenter\" src=\"https:\/\/uwex.b2midia.com.br\/wp-content\/uploads\/2023\/07\/Copia-de-Sem-nome-2-300x167.png\" alt=\"\" width=\"334\" height=\"186\" title=\"\"><\/p>\n<h3><\/h3>\n<p><strong>Train leadership: <\/strong>Conduct training, initially for leadership only, on active listening and reinforce the importance of leaders practicing this with their teams. Show that they only benefit and so does the company.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Use CI channels: <\/strong>Invest in channels that enable dialogue with employees, such as Worksphere, for example, so that your company can create a <a href=\"https:\/\/worksphere.com.br\/ouvidoria-na-comunicacao-interna\/\" target=\"_blank\" rel=\"noopener\">ombudsman<\/a> (with the possibility of sending anonymous messages), <a href=\"https:\/\/worksphere.com.br\/conheca-o-forum-do-worksphere\/\" target=\"_blank\" rel=\"noopener\">forum<\/a> for discussions, etc.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Invest in research: <\/strong>Encourage the carrying out of <a href=\"https:\/\/b2midia.com.br\/en\/pesquisa-comunicacao-interna\/\">researches<\/a> (climate or specific), focus groups and other questionnaires that allow people to be heard.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-25695 aligncenter\" src=\"https:\/\/uwex.b2midia.com.br\/wp-content\/uploads\/2023\/07\/Copia-de-Sem-nome-3-300x167.png\" alt=\"\" width=\"332\" height=\"185\" title=\"\"><\/h3>\n<ul>\n<li>\u00a0Better communication between employee and company; <strong>\u00a0<\/strong><\/li>\n<li>Improves the organizational climate;<\/li>\n<li>Increases confidence;<\/li>\n<li>Improves teamwork;<\/li>\n<li>Optimizes processes;<\/li>\n<li>It can bring innovation to the company (through the practices we talked about above, your company can capture opinions and ideas from employees)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Dialogue can be the key to major changes in companies. Be sure to implement active listening and see the difference in your day-to-day work.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Entenda os benef\u00edcios e como implantar na sua empresa &nbsp; A sua empresa se coloca \u00e0 disposi\u00e7\u00e3o para escutar seus clientes e colaboradores? Isso na pr\u00e1tica chamamos de escuta ativa. Se voc\u00ea precisa melhorar o relacionamento com seu p\u00fablico (interno e externo) \u00e9 dela que voc\u00ea est\u00e1 precisando. &nbsp; \u00c9 simplesmente escutar atentamente a mensagem [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":25670,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-25669","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tecnologia"],"acf":[],"_links":{"self":[{"href":"https:\/\/b2midia.com.br\/en\/wp-json\/wp\/v2\/posts\/25669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/b2midia.com.br\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/b2midia.com.br\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/b2midia.com.br\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/b2midia.com.br\/en\/wp-json\/wp\/v2\/comments?post=25669"}],"version-history":[{"count":0,"href":"https:\/\/b2midia.com.br\/en\/wp-json\/wp\/v2\/posts\/25669\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/b2midia.com.br\/en\/wp-json\/wp\/v2\/media\/25670"}],"wp:attachment":[{"href":"https:\/\/b2midia.com.br\/en\/wp-json\/wp\/v2\/media?parent=25669"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/b2midia.com.br\/en\/wp-json\/wp\/v2\/categories?post=25669"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/b2midia.com.br\/en\/wp-json\/wp\/v2\/tags?post=25669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}