Do you empathize with your co-workers?
Empathy is defined in the dictionary as: the exercise of putting yourself in another person's shoes, seeking to act or think the way they would think or act in the same circumstances.
The world would be easier if we put ourselves in other people's shoes, wouldn't it? Especially in the work environment, where cultures and positions are diverse, and we deal with different profiles.
For Coach Claudia Dias, most relationship problems within companies are due to the fact that each person defends their own point of view, or believes that the other would think or act the same way as you, when faced with a situation.
“The first step to awakening empathy is to try to understand the co-worker’s position. Understand that each person has different emotions, feelings and perspectives. It is also worth considering that one of the important points for establishing more effective communication is the ability to become empathetic. This ability allows this interaction to be much more positive within the corporate environment”, tells Coach.
3 tips for developing empathy
Self knowledge: How can we deal with other people's feelings when we don't know and don't know how to deal with our own? Therefore, empathy is related to self-knowledge. Knowing your strengths and weaknesses is one of the best ways to learn to get along with the people around you.
Know hear: When someone comes to “vent” something, make an effort to really pay attention to what is being said, show interest when listening and formulate a response that encourages the person to continue the dialogue and remember: Experiences are individual, each person deals with it differently. a way for each situation.
Put yourself in someone else’s shoes: When going through a situation where you have to deal with a person with different views and attitudes than yours, do not label them or treat them as a rival. Think that different opinions can enrich you and that each individual has a vision of the world.
And what are the advantages of practicing
empathy in the work environment?
- Improves teamwork. A team that understands and respects each other will certainly work harder;
- Increases productivity. By improving the organizational climate, employees consequently feel more motivated;
- Increases customer and partner satisfaction. When serving them, empathy will be natural;
- Reduces stress levels. Because disagreements and arguments will also decrease.
Now that you know what empathy is and how essential it is for work relationships, how about putting it into practice with your colleagues at the company?
To complete the theme, we created a special courtesy animation about empathy and how to practice it. Don't forget to share us communication channels from the company:
